Open the interactive guide to see each step on your Dome.
Please follow these troubleshooting steps in order.
-
Check the gas cylinder
Turn the oven off and let it cool. Shake the gas cylinder to feel for gas inside. If in doubt, turn the gas off, exchange the cylinder, then turn the gas on.
-
Test the flame
Firmly push and turn the dial to 9 o'clock. Hold it in until lit, up to 30 seconds, then 30 seconds more so the side pocket flame energises the FFD probe. It should click the whole time.
Not lit? Turn it off, wait 5 minutes, then try once more. Still not lit, or a weak flame? Continue.
-
Check the gas flow
Turn the oven off and let it cool. Turn off the gas and disconnect both hose ends. Refit only the regulator and turn it on.
Press the plug pin with a pointed object for a split second to release some gas. No gas? Contact the Gozney Team.
-
Reconnect and test the flame
Firmly push the quick-fit connector onto the oven gas inlet, while holding the locking ring back. Release it without pulling the hose back.
Repeat the ignition test. Is the flame still weak on high or low setting? Continue.
-
Prepare the oven for cleaning
Turn the oven off and let it cool. Remove the burner guard and the display.
-
Vacuum the oven and Venturi
Vacuum the stone, all the chamber edges and the burner. Vacuum the Venturi inside the dock, pressing the nozzle on its round openings. Refit the display, then the burner guard upright.
-
Test the flame
Repeat the ignition test. Is the flame still weak on high or low setting? Continue.
-
Clean the burner
Turn the oven off and let it cool. Remove the display, battery cap and the AAA battery. Use a canister of non-flammable compressed air to remove debris from the burner.
-
Refit the battery, test the flame
Refit the battery, positive end out. Screw the cap on straight and securely, then refit the display.
Repeat the ignition test. Is the flame still weak on high or low setting? Contact the Gozney Team.
If you have any further problems, contact the Gozney Team.