Open the interactive guide to see each step on your Arc.
Please work through these troubleshooting steps in order.
-
Clean the FFD probe
Let the oven cool fully. Use a paper towel to clean soot buildup from the FFD probe.
-
Test the ignition
Firmly push and turn the dial to 9 o'clock until the oven lights, for no longer than 30 seconds. Not lit? Wait 5 minutes for the gas to clear, then try again.
Once lit, keep pushing the dial for 30 seconds to energise the FFD probe. If the flame goes out, continue.
-
Prepare the oven
Disconnect the gas supply and let the oven cool fully. Remove the burner guard.
Have a T20 Torx screwdriver, an 8 mm spanner or pliers, a towel and a paper towel ready.
-
Open the underside
Place the oven on a towel and gently roll it onto its left side, supporting the stone with your hand. Remove all 8 T20 screws and the bottom panel.
-
Tighten the FFD back nut
Locate the small brass nut where the copper lead enters the valve and gently tighten it.
-
Put the oven back together
Refit the bottom panel and retighten all 8 screws. Stand the oven upright, remove the towel, refit the burner guard, then reconnect the gas and turn it on.
-
Test the ignition again
Repeat the ignition test. Push and turn the dial to 9 o'clock until the oven lights, then keep pushing for 30 seconds.
If you have any further problems, contact the Gozney Team.