Open the interactive guide to see each step on your Arc.
Please work through these troubleshooting steps in order.
-
Check the gas cylinder
Make sure the oven is cool. Shake the gas cylinder to feel for gas inside. If in doubt, exchange the cylinder for a full one.
-
Test the ignition
Firmly push and turn the dial to 9 o'clock until the oven lights, for no longer than 30 seconds. Not lit? Wait 5 minutes for the gas to clear, then try again.
Once lit, keep pushing the dial for 30 seconds to energise the FFD probe. If the flame goes out, continue.
-
Check the gas connection
Turn off the gas, then disconnect both hose ends. Reconnect only the cylinder and turn the gas on.
Press the pin in the detached quick-fit plug with a pointed object for a split second to release gas. If there is no flow, contact the Gozney Team.
-
Reconnect and test
Firmly reconnect the gas hose. Repeat the ignition test and check that the flame stays lit. If it does not, continue.
-
Vacuum the oven
Disconnect the gas hose and check that the oven is cool. Remove the burner guard. Vacuum the stone, all chamber edges and especially deep in the burner.
-
Open the underside
Place the oven on a towel and gently roll it onto its left side, supporting the stone with your hand. Remove all 8 T20 screws and the bottom panel.
-
Vacuum the venturi
Vacuum inside the dock, around the venturi and inside its entrance. Press the nozzle against the openings. Refit the bottom panel and all 8 screws, then stand the oven upright.
-
Test after vacuuming
Reconnect the oven gas and turn it on. Repeat the ignition test.
If the flame stays lit, let the oven cool and refit the burner guard. If it does not, continue.
-
Clean debris from the burner
Make sure the oven is still cool and disconnect the gas hose. Remove the display, unscrew the battery cap and remove the ignition battery. Fully insert the tube from a can of non-flammable compressed air into the burner to blow out any debris.
-
Test after clearing the burner
Refit the battery with the positive end out and screw on the battery cap. Reconnect the oven gas and turn it on. Repeat the ignition test.
If the flame stays lit, let the oven cool and refit the display and burner guard. If it does not, continue.
-
Clear debris from the gas socket
Make sure the oven is cool and disconnect the gas hose. Remove the battery cap and the ignition battery.
Take the thin tube off the non-flammable compressed air can. Press its outlet against the oven's gas socket. Hold the dial in at 9 o'clock and spray for 15 seconds.
-
Test one last time
Refit the battery with the positive end out, screw on the battery cap, refit the display and burner guard. Firmly reconnect the oven gas and turn it on. Repeat the ignition test.
If you have any further problems, contact the Gozney Team.