Open the interactive guide to see each step on your Arc.
Please work through these troubleshooting steps in order.
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Prepare the oven
Disconnect the gas supply and let the oven cool fully. Remove the burner guard.
Have a new battery and pliers ready.
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Replace the battery
Remove the display and unscrew the battery cap. Fit a new battery with the positive end out. Check that the battery cap's spring is in place, then screw the battery cap on flush and reconnect the display.
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Check for a spark
Push and turn the dial to the 9 o'clock position. If it sparks, refit the burner guard and reconnect the gas. If not, continue.
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Check the electrode gap
Make sure the electrode tip is 4 mm above the burner, lined up with the edge of a flame-head hole, not its middle. If not, gently bend it with pliers.
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Check for a spark
Push and turn the dial to the 9 o'clock position. If it sparks, refit the burner guard and reconnect the gas. If not, continue.
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Take out the igniter
Unplug the display and remove the battery cap and battery. Slide the securing hatch left, push the display plug through its round opening, and take out the igniter.
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Separate the wires and test
Separate the igniter wires so they do not touch.
With the igniter outside the oven, refit the battery, positive end out, and the cap. Test for a spark.
Spark? Refit the igniter and display, test again, then refit the burner guard and reconnect the gas. No spark? Contact the Gozney Team.
If you have any further problems, contact the Gozney Team.