My Arc ignition is not clicking, what should I do?

Open the interactive guide to see each step on your Arc.

Please work through these troubleshooting steps in order.

1. Prepare the oven

   Disconnect the gas supply and let the oven cool fully. Remove the burner guard.

   Have a T20 Torx screwdriver, pliers, a towel and a new battery ready.

2. Replace the battery

   Remove the display and unscrew the battery cap. Fit a new battery with the positive end out. Check that the battery cap's spring is in place, then screw the battery cap on flush and reconnect the display.

3. Check for a spark

   Push and turn the dial to the 9 o'clock position. If it sparks, refit the burner guard and reconnect the gas. If not, continue.

4. Take out the igniter

   Unplug the display and remove the battery cap and battery. Slide the securing hatch left, push the display plug through its round opening, and take out the igniter.

5. Reconnect the three plugs

   Note where each plug goes. Use pliers to disconnect each plug, holding the plug rather than the wire, then reconnect it in place.

6. Refit the igniter

   Reinsert the igniter and feed the display wire through the round opening. Refit the battery with the positive end out, screw on the battery cap and reconnect the display.

7. Check for a spark

   Push and turn the dial to the 9 o'clock position. If it sparks, refit the burner guard and reconnect the gas. If not, continue.

8. Open the underside

   Place the oven on a towel and gently roll it onto its left side, supporting the stone with your hand. Remove all 8 T20 screws and the bottom panel.

9. Move the ground wire

   Move the ground wire to the bracket screw by the gas valve. If it is already there, tighten it. Refit the bottom panel.

10. Test and finish

    Stand the oven upright and remove the towel. Push and turn the dial to the 9 o'clock position. If it sparks, refit the burner guard and reconnect the gas.

If you have any further problems, contact the Gozney Team.