For all purchases made from the 1st November, we will extend our returns period to accept free returns up until 31st January.
You can process a return on all items (excluding products delivered via pallet delivery) using our self serve returns portal here -
AU: https://au.gozney.com/apps/returns
Returns can be made for a full refund, providing the product is new, unused and in its original packaging.
For any other products or circumstances in all other territories, please get in touch with our Customer Experience team to discuss your options. We will be happy to help.