We love to hear from our customers! Let us help you get the answers and help you need.
Find the answers you need right here
Firstly, welcome to our Help Centre. This is where you can find lots of information about our products as well as frequently asked questions. We've compiled a knowledge base of articles of things we get asked most by our customers to save you needing to spend time getting in touch with our team.
We recommend you use the search functionality here to find what you're looking for first. Alternatively, you can use the floating Help widget at the bottom right of the screen to speak to our answer bot.
If you can't find the answer you require or you need to talk to us about something specifically, here's how you can reach out to us:
Contact us online
This is the easiest way to get in touch with us. We have a number of contact forms that will obtain the right information from you to help you as quickly as possible. Just hit the link below to start and one of our team will get back to you as soon as possible. Please note that during busy periods, responses can take up to 3 working days.
If you'd prefer to speak to one of our Customer Experience team by phone, you can call us using the appropriate number below.
Please note our offices are open between 9am and 5pm GMT Monday to Friday, excluding bank and public holidays.
- Residential enquiries (Roccbox, Dome and Accessories): +44 (0) 1425 204999
- Commercial enquiries (Master, Core, Elite and Classic): +44 (0) 1425 204996