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  1. Gozney Help Centre
  2. Orders, Deliveries, Warranty & Returns

Orders, Deliveries, Warranty & Returns

Get the latest answers to all purchase-related questions with details on our warranty, payments, delivery and stock.

Warranty

  • I have received a replacement thermometer for my Roccbox, how do I fit this?
  • What is covered with the warranty and how do I make a claim?

Orders

  • What is your last order date for Christmas delivery?
  • Where is my order?
  • Can I receive a VAT or commercial invoice for my order?
  • Which payment methods do you accept?
  • How does paying with Klarna work?
  • How do I cancel my order?
See all 10 articles

Returns

  • I need to return my item as it's damaged, but I have disposed of my packaging, what should I do?
  • My oven is damaged, how do I process a repair or replacement?
  • How do I return an item that I no longer want?

Deliveries

  • How much is delivery?
  • I have access issues at my property, what do I need to do?
  • What type of delivery service do you offer?
  • Do I need to be at home to receive my delivery?
  • My delivery is lost, what should I do?
  • My tracking link isn't working, what should I do?
See all 9 articles
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