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Gozney Help Centre
Orders, Deliveries, Warranty & Returns

Orders, Deliveries, Warranty & Returns

Get the latest answers to all purchase-related questions with details on our warranty, payments, delivery and stock.

Warranty

What is covered with the warranty and how do I make a claim?

Orders

Are you currently running any discounts or offers?
Can I buy physically in-store?
Why has my order not been dispatched yet?
How long does it take for you to dispatch an order?

Returns

I need to return my item as it's damaged, but I have disposed of my packaging, what should I do?
My oven is damaged, how do I process a repair or replacement?
How do I return an item that I no longer want?

Deliveries

I have access issues at my property, what do I need to do?
What type of delivery service do you offer?
Do I need to be at home to receive my delivery?
My delivery is lost, what should I do?
My tracking link isn't work, what should I do?
I haven't received a tracking number or link for my delivery, how do I obtain this?

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Gozney Help Centre

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