We love to hear from our customers! Let us help you get the answers and help you need.
Find the answers you need right here
Firstly, welcome to our Help Centre. This is where you can find lots of information about our products as well as frequently asked questions. We've compiled a knowledge base of articles of things we get asked most by our customers to save you needing to spend time getting in touch with our team.
We recommend you use the search functionality here to find what you're looking for first. Alternatively, you can use the floating Help widget at the bottom right of the screen to speak to our answer bot.
If you can't find the answer you require or you need to talk to us about something specifically, here's how you can reach out to us:
Please note that our customer experience team are currently based in the UK and therefore support hours are based in GMT/BST.
Contact us online
This is the easiest way to get in touch with us. We have a number of contact forms that will obtain the right information from you to help you as quickly as possible. Just hit the link below to start and one of our team will get back to you as soon as possible. Please note that during busy periods, responses can take up to 3 working days.
Get in touch with Gozney online
Call us
If you'd prefer to speak to one of our Customer Experience team by phone, you can call us using the telephone number below.
Please note our team are available 7am - 2pm, Sydney Time, Monday to Friday, excluding bank and public holidays. If you call outside of this period, you can leave a message and someone will get back to you as soon as possible.
- Residential enquiries (Roccbox, Dome and Accessories): +61 (27) 2541582