I'm lost, what is the V2/newer style ash tray?
The V2 Ash Tray is an updated design of the original ash tray sent with some Domes. This features a dial control that makes it easier to open and close the tray, adjusting the air flow for a wood fire.
What impact will adjusting the air flow have?
Increasing the amount of air reaching the wood fire will improve combustion and therefore the fire will burn hotter and more efficiently.
How do I prove I am eligible for the V2 ashtray?
You will simply need to enter your Dome serial number on the Gozney web form linked in our email communications to confirm you are eligible to receive the new ashtray.
Once I have completed the registration form, how long do I have to wait to receive my code?
The credit code to use towards the ash tray or an alternative accessory should land in your inbox around 15 minutes after registration.
I'm not with my Dome right now, how long do I have to register if I don’t have my serial number?
We expect the form to be live on the site for around 2-3 months, so you will have plenty of time to register for the Ash Tray if you aren’t by your unit right now.
Why are you offering a credit as an alternative?
The original ash tray received with the Dome is still fully functional however, the new style is a little more user friendly. We know some customers prefer to use their oven on gas and therefore have little requirement for the ash tray, which is why we wanted to give an alternative option.
What are the differences between the older and newer style ash tray?
The V1 ash tray is a little more basic and is simply pulled in and out of the dock manually to adjust air flow. The V2 Ash Tray is an updated design of the original ash tray sent with some Domes. This features a dial control that makes it easier to open and close the tray, adjusting the air flow for a wood fire.
How can I tell what ash tray I have?
Please see an image of the V2 Ash Tray below. If you have a V2 ash tray, this will feature a control dial as pictured. If this has a more basic handle, this will be the V1 ash tray.
What is the warranty on the new ash tray?
The ash tray does not come with its own warranty and will fall under your Dome’s warranty, this will be 1 or 5 years dependant on whether you have registered for the extended warranty.
When do I need to decide by?
To receive your new ash tray or voucher code as soon as possible, we recommend completing the registration form as soon as you are able to, however we expect to have this online for 2-3 months.
Do you want the older style ash tray back?
No, you will not need to return this. Please feel free to keep hold of this as a spare or dispose of responsibly.
What is the value of the newer ash tray on its own?
The ash tray value is US $35/CAD $50 and this matches the value of the credit we are offering as an alternative. We do not have plans to have the ash tray available to purchase individually at a later stage.
I bought the Dome for a friend, can they receive the newer ash tray?
Yes absolutely, we simply ask you share our communications regarding this with them to register. They will just need to enter their Dome serial number on the relevant registration page.
I bought the Dome from a retailer, can I still receive the newer ash tray?
Yes absolutely, you will just need to enter your Dome serial number on the relevant Gozney registration page.
I've ordered a Dome but haven't received it yet, will this have the V1 or V2 ash tray?
We do still have some V1 ash trays shipping alongside Domes in certain locations however rest assured if you receive this, you will still be eligible for a V2 replacement. You can register for the V2 ash tray using the link below.
When will I receive the replacement ash tray?
The lead time on delivery is dependant on location and demand. This will be visible on the product page at the time of registration.
Is the newer ash tray available to purchase on it's own, at a later date if I take the credit now?
No, we do not expect to have this available to purchase separately at a later date, so this is the one opportunity to receive this.
I haven’t received an email with the discount code but entered a valid serial number, what do I do?
Please get in touch with us at email@example.com and we can check your registration manually. We will then send through the email with the discount code.
Is there anything else I need to know about the new ash trays?
Please note, as with a number of parts in the oven, due to the high temperatures the Dome reaches, the dial of the ash tray will be hot when the oven is in use. We recommend using heatproof gloves to adjust when the oven is lit.