Get in Touch

If you have a question, suggestion or would like to tell us about something we have or haven't got right, we'd love to hear from you. We recommend browsing our Help Centre for answers to your frequently asked questions first. If you can't find what you need, one of our friendly customer experience team will be happy to help you.


Contact us online

The easiest way to get in touch with us is to email us using the contact form below. Simply choose the reason you're getting in touch from the dropdown list, complete the necessary information and we'll get back to you as soon as possible.

Where possible, please provide the email address you used to place your order to help us find your account details easier.

Please select which items are affected/require action.

If your query is regarding an order that you placed directly with us, please provide us with your order number so we can find your details and solve your query faster.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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    Contact us by phone

    Please note our offices are open between 9am and 5pm GMT Monday to Friday, excluding bank and public holidays.

    • Residential enquiries (Roccbox, Dome and Accessories): +44 (0) 1425 204999
    • Commercial enquiries (Master, Core, Elite and Classic): +44 (0) 1425 204996